A new flower delivery app for China has already broken records, with more than 1 million customers ordering more than 10 million flowers from a few dozen Chinese companies.
The app, which launched in February and has since expanded to other parts of China, allows users to order flowers from thousands of companies across China’s booming flower market.
But for some Chinese flower shoppers, it’s also a nightmare to navigate, especially if they don’t have a working phone.
One user, who didn’t want to be identified for fear of retaliation, told Quartz that they were overwhelmed with requests from Chinese flower shops.
“I am in a hurry, so I am looking for flower delivery to take place at my house in the morning,” he said.
The app allows users access to their phone number and payment details.
The flower delivery company that the user ordered from, Yushu, said it received 1.7 million orders on its first day of operation in March.
Yushu said it was able to provide service to more than 30,000 customers by the end of June.
But for the other users, the service is still a nightmare, with many requesting flowers at times, only to get a rude or unclear response.
This is the problem, said an account manager at a flower shop in Beijing who asked to be referred to only as Lin.
It’s a pain to have to wait, so we have to pay extra.”